This policy should be read in conjunction with the POPI Manual and PAIA Manual.
1. Audience - This policy applies to customers who have subscribed to the services we offer, and any or all visitors to our website.
We recognise the importance of protecting your privacy in respect of your Personal Information (as defined in the Protection of Personal Information Act, No 4 of 2013) collected by us when you use our services.
2. Purpose of this policy - We respect your privacy and take the protection of personal information very seriously. The purpose of this policy is to describe the way we collect, store, use and protect information that can be associated with a specific natural or juristic person and can be used to identify that person (“personal information”).
2.1.1 Certain information collected on registration for our services (see below); and
2.1.2 optional information that you voluntarily provide to us (see below).
2.2.1 information that has been made anonymous so that it does not identify a specific person;
2.2.2 permanently de-identified information that does not relate or cannot be traced back to you.
2.2.3 non-personal statistical information collected and compiled by us and information that you have provided voluntarily in an open, public environment or forum including (without limitation) any blog, chat room, community, classifieds, or discussion board.
2.2.4 Because the information has been disclosed in a public forum, it is no longer confidential and does not constitute personal information subject to protection under this policy.
3. Acceptance of terms
3.1 By registering with Villas you accept all the terms of this policy when you register for any of our services.
3.2 Should you not agree with anything in this policy, you may not register for and use any of the services.
3.3 You may not use our services if you do not have legal capacity to conclude legally binding contracts.
3.4 By accepting this policy, you are deemed to have read, understood, accepted, and agreed to be bound by all its terms.
4.1 We may change the terms of this policy at any time. We will notify you of any changes by placing a notice
in a prominent place on the website or by email. Should you not agree with such change, you are
required stop using the services. If you continue to use the services following notification of a change to
the terms, the changed terms will apply to you, and you will be deemed to have accepted such terms.
5. Collection of data
5.1 Upon registration for our services, you will no longer be anonymous to us as you will provide us with
personal information that we require to conduct our services. This personal information will include (if
applicable), but not be limited, to:
5.1.1 Name, surname, identity number, company name, company registration number, VAT
5.1.2 Physical address, postal address, email address, telephone number, postal code
5.1.3 Next of kin information, medical information, including medication list, allergies and the
5.1.4 Collection on use. In order to provide the Services to you, you will be asked to provide us
with additional information on a voluntary basis such known as “Service information”.
5.2 Optional details.
5.2.1 You may also provide additional information on a voluntary basis (“optional
information”). This includes any information you provide to us from any promotions,
responses to surveys, registration, and subscriptions for certain additional services, or
otherwise use the optional services we provide.
5.3 Collection from browser.
5.3.1 We automatically receive and record Internet usage information on our hosting
company’s server logs from your browser, such as your internet protocol address (“IP
Address”), browsing habits, click patterns, version of software installed, system type,
screen resolutions, colour capabilities, plug-ins, language settings, cookie preferences,
on our website, and the dates and times that you visit our website, paths taken, and time
spent on sites and pages within our website (“usage information”). Other websites visited
before entering our website might place personal information within your URL during a
visit to it, and we have no control over such websites. Accordingly, a subsequent website
that collects URL information may log some personal information.
5.4.1 When you access our website, we may send one or more cookies (small text files containing a string of alphanumeric characters) to your computer to collect certain usage information. We use session cookies (which disappear after you close your browser) and persistent cookies (which remain after you close your browser which can be removed manually) and may be used by your browser on subsequent visits to our website. We use information gathered by cookies to improve the website and your browsing experience.
5.5 Web beacons.
5.5.1 Our website may contain electronic image requests (called a “single-pixel gif” or “web beacon” request) that allow us to count page views and to access cookies. Any electronic image viewed as part of a web page (including an ad banner) can act as a web beacon. Our web beacons do not collect, gather, monitor or share any of your personal information. We merely use them to compile anonymous information about our website.
5.6 Purpose for collection.
5.6.1 We may use any service information and optional information provided by you for such purposes as indicated to you at the time you agree to provide such optional information. We may use your usage information for the purposes described in 5.4 and 5.5 above and to:
5.6.2 retain your information so that you will not have to provide same again should you chose to use our services again after termination.
5.6.3 monitor metrics we deem necessary for our business; and
5.6.4 track your entries, submissions, and status in any promotions or other activities in connection with your usage of the website.
6. Consent to collection
6.1 We will obtain your consent to collect personal information:
6.1.1 In accordance with applicable law; and
6.1.2 At the time you provide us with any registration information and optional information.
7. Use and updates.
7.1 We may send administrative messages, and email updates to you regarding our Services.
8.1.2 our service providers under contract who help with parts of our business operations.
8.1.3 our contracts dictate that these service providers only use your information in connection with the services they perform for us and not for their own benefit.
8.1.4 Credit bureaus to report account information, as permitted by law;
8.1.5 Banking partners as required by credit card association rules for inclusion on their list of terminated merchants (in the event that you utilise the Services to receive payments and you meet their criteria);
8.2.1 Should you contact us regarding your experience with using any of our products, we may disclose your personal information as required of by law or governmental audit.
8.3 Law enforcement.
8.3.1 We may disclose personal information if required
8.3.2 by a subpoena or court order;
8.3.3 to comply with any law;
8.3.4 to protect the safety of any individual or the general public;
8.3.5 to prevent violation of our terms of service.
8.4 Selling of personal information.
8.5 We may disclose aggregate statistics only (information about the customer population in general terms) to business partners.
9. Change of ownership.
9.1 In the event of the company undergoing a change in ownership, or a merger with, acquisition by, or sale of assets to, another entity, we may assign our rights to the personal information we process to a successor, purchaser, or separate entity. We will disclose the transfer on the website. Should you be concerned about your personal information migrating to a new owner, you may request us to delete your personal information.
10.1 In order for our employees to perform their job functions effectively we are required to disclose some personal information to them.
Security of personal information
11.1 We protect your personal information using computer safeguards such as firewalls and data encryption to protect personal information, and we authorize access to personal information only for those employees who require it to fulfil their job responsibilities.
11.2 We will endeavour to keep the personal information we collect as accurate, complete and up to date as possible although from time to time we may request you to update your personal information.
11.3 You are able to review or update any personal information that we hold on you by emailing us or phoning us. Please note that in order to better protect you and safeguard your personal information, we do take steps to verify your identity before updating your information.
Retention of personal information
12.1 We will only retain your personal information for as long as it is necessary to fulfil the purposes mentioned in clause 5.7, unless:
12.2 retention of the record is required or authorised by law; or
12.3 you have consented to the retention of the record.
12.4 During the period of retention, we will continue to abide our non-disclosure obligations and will not share or sell your personal information.
13. Transfer of personal information outside South Africa –
13.1 We may transmit or transfer personal information outside South Africa to a foreign country.
13.2 Personal information may be stored on servers located outside South Africa in a foreign country whose laws protecting personal information may not be as stringent as the laws in South Africa.
13.3 You consent to us processing your personal information in a foreign country whose laws regarding processing of personal information may be less stringent.
14. Updates and corrections.
14.1 You may choose to correct, update, or remove the personal information you have submitted to us at any time, by contacting us either by email or telephone call.